Privacy Policy
Topaz and Emerald Holdings Limited is a property management company specialising in the short-term rental market across the UK. We manage and optimise serviced accommodation on behalf of landlords, investors, and property owners. Our team provides full-service management for properties under lease agreements, direct ownership, or landlord partnerships.
Introduction
Topaz and Emerald Holdings Limited is dedicated to safeguarding your privacy and personal data. Whether you are a client, a landlord, a guest staying in one of the properties we manage, or a visitor to our website, we take your privacy seriously and are committed to protecting the information you share with us.
This Privacy Policy outlines how we collect, use, and share personal data obtained through our website, applications, and the services we provide (collectively referred to as “Services”). It also applies to information gathered through communications such as email, SMS, and other electronic means.
Additionally, this policy covers data collected through direct communication with Topaz and Emerald Holdings Limited via email, phone, or text. Your interactions with our digital marketing campaigns, applications, and any third-party platforms we may use.
This policy does not extend to third-party websites, applications, or services linked from our Services.
Information We Collect
We collect two types of data:
Personal Information: Data that can directly or indirectly identify an individual. This may include your name, business name, address, email, phone number, job title, and any other contact details.
Non-Personal Information: Data that does not directly reveal your identity, such as browser type, device details, IP address, website usage patterns, and information collected via cookies or similar technologies.
Topaz and Emerald Holdings Limited may combine non-personal data with personal information for internal purposes, in which case the combined data will be treated as personal information.
How We Collect Information
We collect information in several ways, including:
Directly from you: When you complete a form, sign a management agreement, or contact us for information.
Automatically: Through your interactions with our website or applications, which may include technical data collected via cookies, web beacons, and other tracking technologies.
From third parties: We may gather information from trusted third-party sources, such as marketing partners, public databases, or social media accounts linked to our services.
How We Use Your Information
We will never sell your personal information. We use the data we collect for purposes including: managing and improving our property management services; communicating with landlords, clients, and guests. Performing business analytics, auditing, and fraud prevention. Enhancing user experience on our website and applications. Fulfilling legal obligations and protecting the rights and safety of all parties involved.
Sharing Your Information
We may share anonymised, aggregated data for business insights and analysis. However, this data will not identify any individual.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect information about how our Services are used, helping us improve functionality and service delivery.
Your Rights
You have the right to access, update, or delete your personal data at any time. To submit a request, please contact us at via email here. We will respond as promptly as possible and comply with applicable legal obligations.
Data Security
We employ robust technical and organisational security measures to protect your personal information. However, no method of transmission or storage is 100% secure, so we encourage you to contact us immediately if you suspect a data breach.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and your continued use of our services indicates your acceptance of the updated terms.
Contact Us
For any queries regarding this policy or how we manage your data, please reach out to us via email.